Tag Archives: VistaPanel
Frequently Asked Service Questions
How do I report abuse or violations of the Terms of Service?
The best way to do this is via support ticket or if not a customer via our abuse form
Be sure to include in any abuse report
Frequently Asked MySQL Questions
Do you support MySQL?
MySQL is supported on all services however on free hosting, some features and restrictions are in effect (eg. LOCK TABLES)
How do I create a MySQL Database?
Frequently Asked Account Questions
The below questions relate specifically to free hosting, continue past this section for Premium related questions.
I have not received my free account activation e-mail, what do I do?
Check your spam or junk mail folders, if you have not received it after an hour please try signing up again using an alternative e-mail address such as a gmail.com address.
Frequently Asked Uploading Questions
What is the maximum filesize?
This of course depends on your service plan, please see below
Frequently Asked Domain Questions
Can my domain start with www.?
Yes, when you add a domain (including sub-domains) you automatically have both www and non-www versions of the domain created for your site
Frequently Asked PHP Questions
Do you support PHP?
Yes all plans support PHP however cPanel based shared-hosting and free hosting each feature restrictions on some functions or features.
How to manage files via File Manager
Using the File Manager also known as Online File Manager via your control panel is very easy to do and requires only logging into your VistaPanel.
Accessing File Manager
- Login to your website control panel
- Click Online File Manager under File Management
Uploading Files via File Manager
- Open the directory you want to upload data into by clicking its name (eg. htdocs)
- Select Upload from the Actions menu
- Under Files on the left click the Choose… button
- Find the file you want to upload from the popup on your computer
- Click OK or Open
- Repeat 3~5 as needed
- Click the green checkmark
That is how you upload files via File Manager.
Upload Multiple Files via File Manager
- Open the directory you want to upload data into by clicking its name
- Select Uploadfrom the Actions menu
- Under Archives on the right click the Choose… button
- Find the archive (eg. ZIP, TAR.GZ, TGZ, GZ) you wish to upload from the popup on your computer
- Click OK or Open
- Click the green checkmark
This will upload the archive and automatically extract its content in the defined location.
Removing Files via File Manager
- Open the directory you want to remove files from
- Click the small checkbox next to each file you want to remove
- Select Delete from the Actions menu
Changing File/Directory Permissions
- Click the small checkbox next to each file/directory you want to CHMOD
- Select CHMOD from the Actions menu
- Use Set All Permissions to set the same permissions for every directory/file OR individually set the permissions on a file by file, directory by directory basis using the checkboxes
- Click the green checkmark
Remember to never CHMOD below 6XX or you will encounter issues.
Video Hướng dẫn:
How to manage files via FTP
To use FTP to manage files you will need three key pieces of information…
- Your Username (eg. user_123456)
- Your Password
- Your FTP Host/Server name (eg. ftp.example.com)
and of course an FTP program
Setting up the Connection
- Open FileZilla
- Open File > Site Manager
- Click New Site
- In Host, type the name of your FTP server (eg. ftp.example.com)
- From the Logontype dropdown select Normal
- In User, type your username (eg. user_123456)
- In Password, type your password
- Click OK
You have now just saved your connection information in FileZilla, if you want you can open Site Manager again and click on New Site under Select Entry to change the name from New Site to something meaningful like, you.example.com or example.com or anything that will remind you of what account it connects.
Transferring Files
- Open FileZilla
- Open File > Site Manager
- Click the site you want to connect to under Select Entry
- Click Connect
You should now be connected to your FTP account and see your files on the right and on the left, are files on your computer.
Using these two views you can upload and download by drag and drop by selecting files you want to upload from the left and dragging them to the right and vice-versa for files you want to download.
For files you want to appear on your website, make sure you always upload into the docroot which can be public_html, www or htdocs.
Keep in mind, if you have multiple sites on your account such as sub-domains or domains, you should always upload into the appropriate location for those sub-domains or domains (eg. /example.com/htdocs or /example.com)
Removing Files
- Right-click on the files/directories you want to remove
- Select Delete
Changing File/Directory Permissions
- Right-click on the file/directory
- Select File Permissions…
- Using the checkboxes set your new permissions
- Click OK
Remember, never go below 6XX or you may have issues.
Video Hướng dẫn:
How to take and restore file backups
Creating a Backup
Assuming you have setup an FTP client, the best way to create a file backup is to download the contents of your HTDOCS folder(s) into a safe location.
In most clients this operation can be done via drag-and-drop as you drag the contents you want to backup from the remote server side of the screen to the local computer side.
It is recommended to do this at least once per month and to store this backup on a removable drive such as a flash drive or CD and keep it safe.
Restoring a Backup
Again assuming you have an FTP client setup and also assuming you have taken time to backup your files and folders, restoring data is as simple as re-uploading the backup files/folders.
For information on setting up and FTP client and uploading please read File Management via FTP
